Refund Policy

We have a flexible refund policy. To ensure full functionality, we can provide a complimentary trial ranging from 1 hour up to 1 day, depending on the product, upon request to the administration team. This trial allows you to verify that everything meets your expectations before making a purchase. By accessing the private(purchased) forum areas (logging in, downloading content, etc.) after the trial period, or by choosing not to request a trial and proceeding directly to purchase, you acknowledge receipt of the full value of your subscription. Subscriptions are billed in advance and remain non-refundable for partial or non-use. Any misuse, such as initiating unwarranted chargebacks or disputes, will result in the immediate termination of your access to PROPASS.IO and all related services. We reserve the right to pursue legal action, including seeking damages and recovery of all related fees, against those who engage in chargebacks or other forms of payment fraud.

Refunds for Non-Functionality

Refunds may be considered solely in cases where the subscription fails to provide core functionality after comprehensive troubleshooting steps have been taken with our support team. Refund eligibility is limited to situations where the subscription has not been activated and the request is made within three (3) days of purchase. Exchanges for subscriptions of equal or lesser value may be permitted if the original purchase was made in error and the subscription remains unused. Please note that subscriptions cannot be upgraded or downgraded.

We reserve the right to refuse a refund if the customer does not reasonably cooperate with our support team. This includes, but is not limited to, failure to perform recommended system updates, refusing to reinstall their Windows operating system, refusing to uninstall conflicting software, or any action that impedes our ability to assist and resolve the issue at hand.

Lifetime Subscriptions

Lifetime subscriptions refer to the operational lifetime of the forum/product, not that of the individual user. We reserve the right to modify, cancel, discontinue, or terminate subscriptions, including lifetime subscriptions, at any time and for any reason.