General FAQ
This is for general FAQ's.
Questions
I have purchased via a "manual" way (Sellix, QIWI Wallet, YooMoney, PayPal, Skrill or PaySafeCard DE)
Please wait till we check your payments and give you your key.
If it takes longer than 12 hours, we always give 3 days compensation for inconvenience.
Which payment methods are accepted?
On XENNSU.IO we accept:
-
Stripe
- Debit/Creditcard and Google/Apple Pay
-
BTCPAY
- BTC, and A LOT of altcoins via fixedfloat plugin we use.
- CSGO Skins
-
Coinbase
- BTC/ETH/LTC/BCH/DOGE
- This payment method has an 5% fee.
-
Binance Pay
- Any cryptocurrency that is on Binance is supported.
-
VPAY
- This payment method allows you to use Credit Cards/Crypto/and many other methods!
- This payment method has an 8% fee.
These Payment Methods are automatically and instantly activated!
We also accept other payment methods, but those are done manually by staff on our discord:
-
Skrill & (PaySafeCard DE)
- At this time we can only accept German PSC.
-
PayPal (Family and Friends ONLY) via Verification!
- For this you will need to do our Verification via: https://xennsu.io/application/
- QIWI Wallet
- YooMoney
If you want to purchase via the other methods please join our discord:
When my subscription runs out, can I still use the software?
No, when your subscriptions has expired, you will get an error message after entering the key.
Am I allowed to (re)sell or share my subscription?
No.
Subscriptions are tied to a specific computer and can be used only by the owner of the account.
If you are caught reselling our software without our permission, we will not only ban you and your keys but also the keys of the people you sold to.
We keep a tight eye on this issue, there will be no warning or compensation, you are breaking our Terms of Services.
How can I get Elite or Sponsor role in discord?
Elite is only for the most active/helpful users in our community.
This rank is not permanent, which means if you are inactive for some time, you will lose access to it and also every benefits that comes with it.
Sponsor is only for people that invest a certain amount of money into our community/membership etc.
There is no specific amount, we decide on this individual per person.