FAQ

Please wait till we check your payments and give you your key.
If it takes longer than 12 hours, we always give 3 days compensation for inconvenience.

On XENNSU.IO we accept:

• Stripe
  • Debit/Creditcard and Google/Apple Pay
• BTCPAY
  • BTC, and A LOT of altcoins via fixedfloat plugin we use.
• CSGO Skins
• Coinbase
  • BTC/ETH/LTC/BCH/DOGE
  • This payment method has an 5% fee.
• Binance Pay
  • Any cryptocurrency that is on Binance is supported.
• VPAY
  • This payment method allows you to use Credit Cards/Crypto/and many other methods!
  • This payment method has an 8% fee.

These Payment Methods are automatically and instantly activated!

We also accept other payment methods, but those are done manually by staff on our discord:

• Skrill & (PaySafeCard DE)
  • At this time we can only accept German PSC.
• PayPal (Family and Friends ONLY) via Verification!
  • For this you will need to do our Verification via: https://xennsu.io/application/
• QIWI Wallet
• YooMoney

If you want to purchase via the other methods please join our discord:

No, when your subscriptions has expired, you will get an error message after entering the key.

No.

Subscriptions are tied to a specific computer and can be used only by the owner of the account.
If you are caught reselling our software without our permission, we will not only ban you and your keys but also the keys of the people you sold to.

We keep a tight eye on this issue, there will be no warning or compensation, you are breaking our Terms of Services.

Elite is only for the most active/helpful users in our community.
This rank is not permanent, which means if you are inactive for some time, you will lose access to it and also every benefits that comes with it.

Sponsor is only for people that invest a certain amount of money into our community/membership etc.
There is no specific amount, we decide on this individual per person.

Nope, devs always make sure to update the software ASAP and it should happen automatically download it.

Yes, every time you quit/exit the game, you need to rerun the membership.
It also unloads automatically after 6 hours for security reasons.

Yes, but be mindful of using RF, AoE loot, God Mode, and No Clip.
These are very noticeable.

For safety, recommend using No CD = 0.5 (no one notices your cooldown anyway unless you stream) and higher attack speed (but be careful with looking extremely fast).
Vision is also useful if you run gathering rotations with friends.

CURRENTLY NOT IMPLEMENTED

It is an in-game notepad.

It is not a magic tool.
Basically used for marking areas in the game where you need to do something.
It is called Reroll Helper because originally it was to help those who reroll a lot (for example, sellers) to follow a set of markings.
However, you can use it to mark stuff in Open World as well. Some use it to remind them of puzzle solutions or how to solve events like Inazuma Treasure Hunt in 2.0.
Very helpful for people with multiple accounts.

RF10-15 + Freeze Mobs + Magnetize Mobs is the safest combination.

Some tips include still casting your Bursts and Skills while frozen but turn off RF before doing so if you want more legit numbers for showcase purposes (or if you want to show screenshots of Challenge Summary if you're selling accounts, for example).

Do not rush Abyss, clearing the highest Level within few seconds is unrealistic and the game developer of course know and see that in the stats.

This is limited by the game itself.
There is no "radius" of this feature we have already set the maximum possible.

Basically, if the game can render the chest/search point/oculus, and you are within detection range, The software can detect it and show on screen.
This is why you cannot see chests 1000m away. Unless it's rendered by game already, and you are within detection range as determined by game, sadly no chance.

Yes,

Currently, it is around 30m to work so just try to get nearer if not working.
This does not work with multiple interaction items, and also Sakura Bloom or vined chests.

RF 50 is alright.

However, the higher your level/damage, try dialing it down to maybe RF10-15.
At AR56 and lvl90 weapons, no need to go past RF30, because it one-hits anyone already without multiple phase.
More is not advised as it can cause ping/lag spikes.
Some report good usage with even RF10. Also, when using Swirl (Kazuha, Sucrose, and Venti specifically), RF50 will cause >500ms ping spike when hitting hydro slimes and can cause disconnection/crash.
Take note that with RF active, some skills are possible not dealing damage. One example is Xiao's E, which loses damage.

It is like no clipping but with damage.
You cannot be hit by enemies, and debuffs don't work on your characters.

However, there are some exceptions like Sheer Cold in Dragonspine, Andrius dash (before 2nd phase), Signora burning status, and of course falling.

Only features that are marked "RISKY" are risky, everything else is safe to use.

However, we can not guarantee that every feature stays safe forever, server side anti-cheat could update any second making it a risky feature.
Always try to avoid using Infinite Energy and No E/Q CD in Abyss because burst usage is counted/tracked there.
We have no proof of how many things are tracked by game creator.

F2 at main screen to initialize.
After this, INSERT will open/close the menu.

Recommended to use F2 on main menu, otherwise it could lead to BSOD if somewhere else.

Suggestion: https://xennsu.io/ideas/

Bugs should be reported directly to us on the discord, but you can also post them in our Suggestion so we can keep track of them:

https://xennsu.io/ideas/

PUBLIC DISCORD

NO not on XENNSU.IO.

We support every build of the game BESIDES the Chinese one in our Global Build.
If you need subscription for the Chinese version, you should contact our official CN reseller on our discord.

PUBLIC DISCORD

Support depends on which Membership you are interested in purchasing.

• Unicore Supported versions are listed here: https://xennsu.io/uni/core/
• Unitof Supported versions are listed here: https://xennsu.io/uni/tof/

Generalized Supported Version:

• WINDOWS 10 - 21H1, 2009(20H2), 2004(20H1), 1909(19H2), 1903(19H1), 1809(Redstone 5)
• WINDOWS 11 - 22000.318(and higher)

It is fully safe.
We are using driver injection method, which is the safest one.
Also, all our features passing through long term beta tests before we release it in public.
We carefully check for every update in Genshin anti-cheat and reverse it, we know about all changes and always ready for any updates.